Return & Refund Policy

Last Updated: October 2005

At CLOTHISTER ORE, we want you to feel confident when shopping with us. If your purchase isn't quite right, we're here to help.

1. Our Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unworn and unused
• In its original condition
• Free from stains, marks, perfumes, or damage
• Returned with all original tags attached
• Returned in its original packaging where applicable

Items that do not meet these requirements may not be accepted for a refund.

2. How to Request a Return

To request a return, please contact our customer service team within 14 days of delivery.

Please include:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for the return

Our team will provide you with the necessary return instructions.

Please do not send an item back before contacting us, as an unauthorised return may not be processed.

3. Refunds

Once we receive your returned item, it will be inspected.

If the return meets our requirements, your refund will be approved and issued to your original payment method.

Refund processing times may vary depending on your bank or payment provider.

4. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue.

We will review the matter and, where appropriate, arrange a replacement or refund.

5. Return Shipping

For standard change-of-mind returns, return shipping costs are the responsibility of the customer, unless otherwise stated by CLOTHISTER ORE.

If an item is confirmed to be defective, damaged in transit, or incorrectly supplied, we will review the return shipping arrangements with you.

6. Non-Returnable Items

Certain items may not be eligible for return for hygiene or other legitimate reasons.

Any product-specific return exclusions will be clearly stated on the relevant product page.

7. Exchanges

We may offer exchanges subject to product availability.

If the requested replacement is unavailable, we may instead process an eligible refund.

8. International Returns

We accept eligible returns from customers worldwide.

Please note that international returns may be subject to additional delivery, customs, or other charges depending on the destination country and applicable regulations.

9. Important Information

Please ensure that your return is securely packaged. CLOTHISTER ORE cannot be responsible for items that are lost or damaged while being returned by the customer until they are received by us.

We reserve the right to refuse a return where the item does not meet the conditions outlined in this policy.

Our Commitment

We believe shopping should be simple, transparent, and reassuring.

If you have any questions about a return or refund, our customer service team is always here to help.

CLOTHISTER ORE
Quality. Craftsmanship. Timeless Style.