Privacy Policy

Last Updated: October 2005

At CLOTHISTER ORE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order and purchase information
• Payment-related information
• Communication and customer service information
• Information you provide when contacting us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments
• Provide customer support
• Respond to enquiries
• Manage returns and refunds
• Send important information relating to your orders
• Improve our website, products, and services
• Detect and prevent fraud, abuse, or unauthorised activity
• Comply with applicable legal and regulatory requirements

We will only use your personal information where we have a legitimate reason or lawful basis to do so.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

CLOTHISTER ORE does not intentionally store your complete card number or card security code on its own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Payment processing providers
• Delivery and courier companies
• Website and hosting providers
• Technology and security providers
• Professional advisers
• Government authorities or law-enforcement bodies where legally required

These parties are only provided with information necessary to perform their relevant services or meet legal obligations.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping basket
• Understand how visitors use our website
• Improve website performance
• Provide relevant website functionality

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

Where permitted and where you have provided appropriate consent, we may send you information about new collections, products, offers, or other updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.

When information is no longer required, it may be securely deleted or anonymised where appropriate.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information

Requests relating to your personal information can be made by contacting us.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

11. International Customers

CLOTHISTER ORE serves customers internationally. As a result, personal information may be processed by service providers located in countries other than the country in which you live.

Where required by applicable law, we take appropriate measures when transferring personal information internationally.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.

CLOTHISTER ORE LIMITED

Company Number: 00535358
Registered Office: Victoria House, 50 58 Victoria Road, Farnborough, Hampshire, United Kingdom, GU14 7PG

Your privacy matters to us.
We are committed to handling your information responsibly, transparently, and securely.